Frequently Asked Questions (FAQs)
Our Brand
What is Silky Loungewear?
Silky Loungewear is a female-owned small business. Our silk pyjamas are known for being machine-washable, custom-designed & -coloured, and ethically made from premium quality silk, in Melbourne, Australia.
We are one of the only Australian sleepwear labels with original designs that are proudly made locally. Despite rising costs of materials and labour, we stay true to the ethical, small-batch, high-quality production that can only be ensured by local manufacturing.
For more, read our story.
Does Silky have a physical shop?
Silky Loungewear is usually only available online, however we do ship worldwide and occasionally hold local market stalls in Melbourne. Stay tuned on Instagram for updates!
Click and collect is also available on local orders (upon email request).
What is Loungewear for Life?
The founder of Silky is a healthcare professional by trade. To pursue their sentiment for global health care, they created the Loungewear for Life program. Through this program, 5% of proceeds from every order is donated towards life-saving medications and vaccines for children in need (via UNICEF).
How can I support small businesses?
Thank you for kind thoughts! <3
Small businesses like ours survive off your support, which may include:
- Leaving a review for purchases
- Following and interacting with us on social media
- Sharing our brand with friends and family
- Posting photos of our products online
Visit us here if you want to be friends!
Our Products
How often do you restock?
Our pieces are crafted in small batches and are restocked based off demand. The exception to this are seasonal colours and styles which are one-batch only and will not be restocked once sold out.
Can I purchase a gift card?
Yes! Gift cards can be purchased here and are valid for 2 years.
What's my size?
The relevant sizing chart is available at the bottom of each product listing. If you have any questions, email us!
How do I wash silk pyjamas?
Despite it's luxurious finish, silk can last for many years when properly looked after. While most brands recommend hand-only washing, our pieces are uniquely machine washable.
To machine-wash, use your specialised garment bag (included with all orders) and set your laundry machine to cold delicate cycle. Use a mild detergent & avoid bleach.
See our Care Guide for more
Are your products sustainable/ethical?
Our pieces are made ethically in small batches, with a focus on minimising waste (e.g. through recycling of offcuts and dedication to using natural materials only).
Local production in Melbourne allows us to maintain fair work conditions and pay, as well as produce high quality pieces that are made to last, rather than going to landfill.
We also have recently introduced eco gift packaging which is recyclable/compostable (select the "eco" option at checkout).
Orders Information
What is the status of my order?
Use the link in your “Order Shipped” email to track the progress of your delivery.
Can I edit my order after placing it?
We may be able to assist with small changes to orders once placed. Get in touch with us via email.
Do you offer gift wrapping?
Yes! All orders are decadently wrapped in signature gift packaging. You may choose to select the "eco" (compostable/recyclable) version, or opt out of this at checkout if not needed.
To add a custom greeting card to your order, leave us a note at checkout.
What is your shipping policy?
It is our pleasure to offer you complimentary shipping on all domestic orders.
See our Delivery Policy for more
What is your returns policy?
We offer complimentary exchanges and refunds.
See Returns Policy for more